Abusive language in chat during online poker

Foul

There is nothing that I find more upsetting than bullying at the online poker tables. This comes in the form of snide remarks and some times in veiled profanity, like breaking up the works “you are stu pid” or even stronger profanity will escape the notice of the client software that would ban such language.

Finally I had enough and sent the chat to an online poker site saying that their programming should take care of this. Being a programmer in my past life, I know that this is doable but that it adds to the client overhead.

Here is the response I got back:

==============

Good morning Stephen!

I am very sorry to see you had an unpleasant experience at one of our tables. I will look further into this situation and take the necessary action. We do strive to provide a pleasant and fun experience for our players and encourage anyone to let us know when another player is being inappropriate. We will investigate this, but in the future if another player is being overly inappropriate we do have the mute option so you can continue to enjoy the game without the disruptive actions of others distracting you.

I truly hope this covers everything. Please let us know if there is anything else we can assist you with. Thank you and have a wonderful day!

===========

Turning off the player chat should not be the option. Abuse talk and behavior is not allowed in live poker rooms and should not be tolerated online either.

What are you thoughts about the subject?

Open Letter to the Nevada Gaming Control Board

Nevada State Gaming Control Board

Addressed to:  liaison@gcb.nv.gov

Should Poker Sites that announce a Daily guaranteed game but fail to run or start that game let their players know why?

For instance, an online poker site in Nevada announces a poker tournament with a guarantee will run at 18:00. But on or after 18:00, that game does not appear on the canceled list. Public inquiries using Twitter are made but no responses.
The only part that answers is support via email and the usual answer is they are sorry it did not run. No explanation is given.
Should not the online sites be more transparent?
Before FullTiltPoker collapsed, they did not answer anyone.
This does not make for a very friendly atmosphere for the players.
What are your requirements for the sites.
Stephen Edward Brogan
Las Vegas, NV
P.S. Actual physical address and phone number left out to protect the innocent!

Transparency is a good goal to attain and to sustain

UP Logo

Disclaimer: Opinions and ideas expressed on DadsPokerBlog and MyOwnPokerBlog are mine and mine alone.

On April 30, 2013, Ultimate Poker started up, on a trial basis, offering No Limit Hold’em and Limit Hold’em to anyone physically located  in the State of Nevada, citizens and visitors alike. The State of Nevada had passed bills legalizing the playing of poker online. I think this was done because it appears that the U.S. Government was not going to pass bills allowing online poker on a nationwide basis.

The start of Ultimate Poker was not smooth. The client software crashed and failed a lot during the trial testing period. This could happen if you were playing in a cash game, a Sit and Go (SnG) or even a tournament. The only recourse was to notify, via email, PlayerCare@UltimatePoker.com and wait for a reply.

Ultimate Poker (UP) was deluged in a sea of emails. Not only did the client software crash but the required Geo-location aspect failed for a variety of reasons.  Your cell phone had to be found in the borders of Nevada and the cell phone providers had to allow for this type of activity. AT&T worked, Verizon Wireless did not. Some of the smaller carriers worked, but not all did.

Credit card deposits did not always work. Visa had the most declines. Prepaid MasterCard worked most of the time. Because UP was affiliated with Station Casinos, that was not a problem. You could go to the cashiers cage at any of the Station Casino’s and make a deposit. All you needed was cash, a valid id from any state or country and an email address. Once the deposit was made, you would receive notification via email of the deposit and you were good to go play. Withdrawals would be just as easy and could be picked up at the casino cashier cage as well.

While over 10,000 may have signed up with Ultimate Poker, only a few hundred or so played at any given time, causing delays in starting SnG’s. Tournaments ran as scheduled but you had to sign up before the tourney started as there was no late registration built into the early software.

The initial social media tools, Twitter and FaceBook, were not manned 24 hours a day, seven days a week even though their site ran 24/7. Ultimate Poker was unprepared for the onslaught of Tweets that players would send, both good and bad. That caused some bad feelings with some new players to the site.

It was as though the company did not care enough about their customers to respond to their concerns. That was not true, as Ultimate Poker did not expect to be so busy out of the gate. But, first looks are what customers remember.

Diane and I contacted Chris Danek, Poker Product Manager for UP and offered our assistance. He declined, thankfully so, as we later found out that employees are not allowed to play on their own site. Both Diane and  enjoy playing online poker.

UP started ramping up the support group and had the capable and very likable Terrance Chan, Director of Player Operations to assist with support. Terrance actually responded in person to some of my earlier emails to support and he and Chris Danek responded to individual Tweets.

Tweets were being answered reasonably quickly from 8am to 5pm and eventually almost on a  24 hour a day basis. Some holidays and weekends were a little skimpy with UP tweet responses but the heart of UP, Joe Versaci joined in to help respond to questions, concerns, and complaints.

Move forward two software versions and seven months later. Emails are responded to automatically as an acknowledgement with a real human response within 24 hour or less, usually within two hours. The company uses Twitter, Facebook, YouTube, Google+TwoPlusTwo Support forum, and PocketFives.com (JT From UP),  to communicate and deliver education to enhancement the player experience.

As is the case in the real world, you can not please everybody.

Case in point:  Me!

I am currently doing some paid, freelance reporting and posting for and on, PocketFives.Com.

I try to summarize the weekday and weekend tournament activity for events with a guaranteed payout of $1,000 or more. Sometimes I am unable to find the results for a particular regularly scheduled tournament.

I would send Tweets asking what happened, but sometimes I would get absolutely no public response. Instead, I would find out from an informed source that a technical problem happened or that not enough people signed up and the event did not run.  Many tournaments have a minimum number of players needed to start, as well as a maximum number allowed.

My concern is that the site, Ultimate Poker, should be more upfront when things go wrong or when tourneys are not able to start. I can see in the UP tournament lobby the tournaments that were canceled, but not the ones in question.

I think the company should be more proactive and let players know via Twitter and Facebook that an event was cancelled.

Being open and transparent should be their goal.

I know that the world is not perfect. I am not perfect. I don’t expect UP to be perfect.

But, when asked an operational question, I expect that UP should respond in a timely manner.

The cancelling of a tournament or SnG or cash game is an operational event.

I don’t expect responses from general gripes or complaints.

Am I being too severe in my expectations?

What do you think?

Well, it’s Autumn again!

There is just so much going on in #Vegas, that it is hard to know where to begin. Just having full control of my blog, DadsPokerBlog, is a start. Long story short, I had a host that took care of the software but that did not happen unless I sent at least three emails.  For the time being the blog is on WordPress and is forwarded to “myownpokerblog.wordpress.com”.  In the near future, it will show up properly. Enough of that.

I now have a paid writing gig doing some posting at PocketFives.com, of which I am also a member. The idea is to get our Nevada community more active. I could not be happier about the opportunity.

Poker? I am playing almost daily on Ultimate Poker and/or WSOP.com Poker. And there are more choices for Nevada in the works. But therein lies a problem.

Both sites currently have signed up more than 12,000 players. In the case of Ultimate Poker, perhaps 20,000. But on any given night only 200 or so players can be found. If the three or more local casinos also offer live poker by the end of the year, we will have an even greater dilution of players available for each site.

About the only way that Nevada online poker can be viable is if Nevada is able to team up with other states and share the player pool. Time will tell.  In the meantime, please check my posts on PocketFives for the latest statuses about our online poker sites in Nevada.

The Aria Poker Room

Aria - Poker Room

Aria - Poker Room (Photo credit: Miss Shari)

I belong to the Wednesday Poker Discussion Group here in Las Vegas, WPDG, and one of our members suggested that the place to be on a Sunday from 12 noon until at least 6:00 pm is the Aria Poker Room.

If your budget or bankroll can handle the upswings and downswings, the action at the Aria Poker Room is a thing to behold.  In the five hours that I played in a 1/3 No Limit Table, I saw over $5,000 change hands.

There was one gentleman with his personal assistant that bought in for the maximum of $300 and proceeded to gamble it away in less than 20 minutes, reloaded and gambled it away again. His favorite thing to do was to go “all in”. He must have been watching TV poker and thought that this was the best way to play and win.

Small and large pots were being pushed to many different players at the table. Many were tourists on their last day in Vegas and they either wanted the action or the chance to break even.

BAD BEAT STORY ALERT! SKIP THE FOLLOWING PARAGRAPH IF YOU DO NOT WANT TO HEAR IT! (Bad beats are only interesting the the loser for the most part).
I was positioned to receive some of these chips, but, alas, it was not my day. My AA lost to QQQ on the flop and my KK lost to QQ when a Ten hit the river giving him a straight to my lowly one pair. And this was the same player. END OF BAD BEAT STORY ALERT!

Would I go there again on a Sunday? Yes? I would recommend buying in for at least $200 ($300 is the maximum buy-in) and be prepared to reload at least twice.

aria poker room

aria poker room (Photo credit: mk30)

The room was very nice and the chairs were the most comfortable ones that I have seen so far. Adjustable too.  The dealers were very competent  and friendly and for the most part, very professional.

You can follow Aria Poker on Twitter, @AriaPoker. The Aria Poker Room is open 24 hours a day, seven days a week. They are located at  3730 Las Vegas Blvd., Las Vegas, NV. The Poker Room phone number is  (702)590-7230

See you at the tables!

Bankroll update: Beginning balance $1,000, Ending balance $879, -$111 this visit.

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Where to play? Where to play?

Bally's Hotel and Casino. Las Vegas, NV, USA –...

Bally's Hotel and Casino. Las Vegas, NV, USA – perspective corrected and cropped version of Image:Ballyshotelcasino-lv.jpg. (Photo credit: Wikipedia)

Vegas is home to many casinos that offer poker of various buy-ins and flavors.

To be sure, you can find a cash game or a tournament in any price range to fit any budget.

The following is a list of some of the casinos that offer No Limit Holdem at various limits.

There are even out of town casinos that are close enough to Vegas and also offer poker. These too are as easy to find as searching the web.

There even is an app for that, called “Bravo Poker Live” available on the web and as an Android app.

I’m choosing to play the No Limit Holdem games at either the .50c/$1.00 or $1.00/$2.00 levels with $50 or $100 minimum buy-ins in order to preserve and/or grow my bankroll. Those casinos that offer low buy-ins are as follows:

Binion’s, $1/$2 NL Holdem, min. $60
Circus Circus, $1/$2 NL Holdem, min. $50
Rio, $1/$3 NL Holdem, min. $60
Sam’s Town, $1/$2 NL Holdem, min. $40
Boulder Station, $1/$2 NL Holdem, min. $50
MGM Grand, $1/$2 NL Holdem, min. $60
Rivera, $1/$2 NL Holdem, min. $50
Stratosphere, $1/$2 NL Holdem, min. $50
Arizona Charlie’s Decatur, $1/$2 NL Holdem, min. $40
Hooters, $1/$2 NL Holdem, min. $50
Palace Station, $1/$2 NL Holdem, min. $50
Texas Station, $1/$2 NL Holdem, min. $50
Sun Coast, $1/$2 NL Holdem, min. $50
Club Fortune, $.50/$1,00 NL Holdem, min. $20
Poker Palace, $1/$2 NL Holdem, min. $40
Excalibur, $1/$2 NL Holdem, min. $60

To be sure, this list is not complete and is constantly changing.

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Included are links to either the “Poker Room” or “Casino” website, the address and phone number, and if available, the Twitter name to follow.  Links and phone numbers were checked using Google search. Your results may vary.

Aria Poker Room, 3730 Las Vegas Blvd., Las Vegas, NV (702)590-7230
@ARIAPoker

Arizona Charlie’s Poker Room, 740 S. Decatur Blvd., Las Vegas, NV (702)258-5200
@AZCharlies

Bally’s Poker Room, 3645 Las Vegas Blvd., Las Vegas, NV (702)967-4403
@BLVPOKER

Belliago Poker Room, 3600 Las Vegas Blvd., Las Vegas, NV (702)693-7291
@BellagioPoker

Binion’s Poker Room, 128 E. Fremont, Las Vegas, NV (702)366-7361
@TDPaulBinions

Boulder Station Poker Room, 4111 Boulder Hwy., Las Vegas, NV (702)432-7577
@BoulderStation

Caesars Palace Poker Room, 3570 Las Vegas Blvd., Las Vegas, NV (702)785-6566
@CLVPoker

Excalibur Poker Room, 3850 Las Vegas Blvd., Las Vegas, NV (702)597-7625
@ExcaliburVegas

Flamingo Poker Room, 3555 Las Vegas Blvd., Las Vegas, NV, (702)733-3485
@FLVPoker

Golden Nugget Poker Room, 129 E. Fremont, Las Vegas, NV, (702)386-8383
@GNPokerNews

Green Valley Ranch Poker Room, 2300 Paseo Verde, Henderson, NV (702)617-7017
@GVRCasino

Hard Rock Poker Room, 4455 Paradise Rd., Las Vegas, NV (702)693-5874
@HardRockHotelLV

Harrahs’s Poker Room, 3475 Las Vegas Blvd., Las Vegas, NV (702)369-5040
@PokerHLV

Hooters Poker Room, 115 Tropicana Ave., Las Vegas, NV (702)597-6036
@HootersCasinoLV

Luxor Poker Room, 3900 Las Vegas Blvd., Las Vegas, NV (702)730-5510
@LuxorLV

M Resort Poker Room, 12300 Las Vegas Bl., Henderson, NV (702)797-1777
@MResort

Mandalay Bay Poker Room, 3950 Las Vegas Blvd., Las Vegas, NV (702)632-7790
@MandalayBay

MGM Grand Poker Room, 3799 Las Vegas Blvd., Las Vegas, NV (702)891-7434
@MGMGrandPoker

The Mirage Poker Room, 3400 Las Vegas Blvd., Las Vegas, NV (702)791-7291
@MiragePoker

Monte Carlo Poker Room, 3770 Las Vegas Blvd., Las Vegas, NV (702)730-7780
@MonteCarloVegas

Orleans Poker Room, 4500 Tropicana Ave., Las Vegas, NV (702)365-7150
@OrleansPoker

Palace Station Poker Room, 2411 W. Sahara Ave, Las Vegas, NV (702)367-2453
@PalaceStation

Palms Poker Room, 4321 W. Flamingo Rd., Las Vegas, NV (702)942-6961
@PalmsPokerRm

Planet Hollywood Poker Room, 3667 Las Vegas Blvd., Las Vegas, NV (702)785-9150
@PHVegas

Poker Palace Poker Room, 2757 Las Vegas Blvd N, North Las Vegas, NV (702)649-3799
(No Twitter account)

The Quad Poker Room, 3535 Las Vegas Blvd., Las Vegas, NV (702)794-3225
@QLVPoker

Red Rock Poker Room, 11011 W. Charleston, Las Vegas, NV (702)797-7766
@RedRockCasino

Rio Poker Room, 3700 W. Flamingo, Las Vegas, NV (702)777-7650
@RioVegas

Rivera Poker Room, 2901 Las Vegas Blvd., Las Vegas, NV (702)794-9620
@RivieraPoker1

Sam’s Town Poker Room, 5111 Boulder Hwy., Las Vegas, NV (702)454-8092
@SamsTownLV

Santa Fe Station Poker Room, 4949 N. Rancho, Las Vegas, NV (702)515-4315
@SantaFeStation

Southpoint Poker Room, 9777 Las Vegas Blvd., Las Vegas, NV (702)797-8073
@SouthPointLV

Stratosphere Poker Room, 2000 Las Vegas Blvd, Las Vegas, NV 702-944-4950
@LVStratosphere

Treasure Island Poker Room, 3300 Las Vegas Blvd., Las Vegas, NV (702)894-7291
@TIpokerLV

The Venetian Poker Room, 3355 Las Vegas Blvd., Las Vegas, NV (702)414-7657
@VenetianPoker

Wynn Las Vegas Poker Room, 3131 Las Vegas Blvd., Las Vegas, NV (702)770-7654
@WynnPoker

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Credits:  Photo from Wiki, List of poker room names – AllVegasPoker,  Google for search and verification, Al Gore (Inventor of the Internet)

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What to do – what to do!

Money Bankroll Girls February 08, 20113

Money Bankroll Girls February 08, 20113 (Photo credit: stevendepolo)

I have a current bankroll of about $1,000.00

According to the cash management rule of thumb for poker:

Having 20 buy-ins for No Limit Holdem, my maximum buy-in should be no more than $50 or a .25/.50 for a No Limit Hold’em game.

Having 300 big blinds for Limit Holdem, my maximum buy-in should be no more than $3 big blind games for Limit.

Having 40 buy-ins for Sit-N-Go’s, my maximum buy-in should be no more than $25 for these type of tourneys.

This means that I am currently underfunded to play poker in Vegas.

On the plus side, I am adding $240 to my bankroll a month from my allowance. (Diane and I each get a monthly allowance to cover day to day items not in our monthly budget plan).

I also have the ability to grow my bankroll by adding to it by winning.

Living in Vegas, I have found some .50/1.00 games of NL Holdem that would allow me to buy-in from $50 to $100.

There are some limit games that would allow me to buy-in at $30 or $40 minimum but that would put me over the $3 per big blind recommendation.

As far as Sit-n-Go’s at $25 or less, the lowest buy-in I found is $23 with $9 being charged for the admin fee.

Because I am impatient, I am currently playing at games over my bankroll as I play in $1/$2 NL Holdem games with a minimum buy-in of $100.

Most of the “Sit-N-Go’s” (really MTTs or Multi-table tournaments) that I play cost between $45 and $55 to play.

As far as Limit cash games, well, I play so badly, I find no reason to play them at all.

My most affordable game that I play is “Free”. That’s right, free online poker.

Well, not really free but $20 a month (close to as free as you can get for a poker player).

This allows me to play up to four games a day every month, or at least 112 tourneys minimum to as many as 124 tourneys a month. These free daily tourneys have a bonus feature.

If you finish in the top three or four depending on how many players are enrolled in a month, you can win a buy-in up to $200 to use in a live tournament of your choice. The staking allows me to keep 60% of my winnings with 40% going back into the staking pool. This is a win win situation and provides motivation to improve, both online and life as well.

Based on the above, I am going to be giving up my live tournaments and concentrate on cash games and the online game. (Well, not really give them up. If I win enough playing cash games, I will buy into some of the tourneys with my profits, such as they are).

If I get staked from being an online winner, I hope to translate that to a win in a live tournament here in Vegas.

Being here in Vegas has given me so much flexibility and has me very excited about the possibilities. Who know, even online poker might become a reality here in Vegas as well.

Are you excited about the poker possibilities in your own life?

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